Privacy Policy

We collect personal information that is reasonably necessary to create and manage accounts, process orders, arrange deliveries, make reseller payouts and provide Paasho Maa services.

• Full name
• Mobile number
• Email address
• Account and profile information

• Billing address
• Shipping or delivery address
• Customer delivery information supplied when an order is placed
• Information reasonably required for order fulfilment

• Bank account details
• Account holder name
• Information required to process reseller commissions, earnings, refunds or settlements

Personal information collected by Paasho Maa may be used for the following purposes:

• Creating and managing your Paasho Maa account
• Providing access to the reseller platform
• Processing and managing customer orders
• Arranging packaging, shipping and delivery
• Processing reseller earnings, commissions and payouts
• Processing refunds and transaction adjustments
• Communicating account, payment, order or delivery information
• Providing customer and reseller support
• Preventing fraudulent activity, misuse or unauthorised access
• Maintaining and improving the security and functionality of the platform
• Meeting applicable accounting, legal or regulatory obligations

We do not intentionally use your personal information for purposes unrelated to the services provided by Paasho Maa without appropriate permission or another lawful basis where required.

Paasho Maa does not sell or rent your personal information to third parties.

Within Paasho Maa, access to personal information is limited to authorised team members who require the information for legitimate operational purposes.

Some information may need to be shared with trusted third-party service providers when necessary to complete transactions or provide services requested by you.

Relevant information may be processed by payment gateways, banks, payout providers or other financial service providers for:

• Receiving payments
• Processing refunds
• Processing reseller commissions and payouts
• Completing financial transactions

Information necessary to complete an order, such as the recipient's name, phone number and delivery address, may be provided to courier, shipping or logistics providers.

Payments made through Paasho Maa may be processed through third-party payment service providers.

Where a payment provider directly collects payment card details, UPI information, banking information or other financial credentials, such information may be processed according to that service provider's own terms and privacy practices.

Paasho Maa may retain transaction-related information where reasonably necessary for order management, reconciliation, commissions, refunds, accounting and applicable legal requirements.

We take reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access
• Unauthorised disclosure
• Loss or misuse
• Improper alteration
• Unauthorised destruction

Access to personal information is restricted to authorised persons and service providers who require it for legitimate operational purposes.

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing our services
• Maintaining reseller accounts
• Completing orders, transactions and payouts
• Resolving disputes, complaints or support requests
• Meeting accounting, taxation, legal or regulatory obligations
• Detecting and preventing fraud or misuse

Where information is no longer required for its intended purpose and retention is not otherwise required, we may securely delete or anonymise such information.

Subject to applicable law, you may contact Paasho Maa regarding your personal information and request to:

• Know what personal information we hold about you
• Correct inaccurate personal information
• Complete or update your information
• Request deletion or erasure of eligible personal information
• Withdraw consent where processing is based on consent
• Raise a complaint regarding the handling of your personal information

Certain information may need to be retained despite a deletion request where retention is required for accounting, taxation, legal, transaction-record, dispute-resolution or fraud-prevention purposes.

Where Paasho Maa processes personal information based on your consent, you may request to withdraw that consent.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

If certain information is necessary to provide an account feature, payment, delivery or another requested service, withdrawing consent for that processing may prevent us from continuing to provide the relevant service.

Paasho Maa may contact you through the mobile number, email address or other communication details associated with your account for matters relating to:

• Registration
• Account verification
• Orders
• Deliveries
• Payments
• Reseller payouts
• Refunds
• Customer or reseller support
• Security notifications
• Important service updates

Some operational communications may be necessary to provide the services you request.

Our website, reseller platform or related services may include links to websites, payment systems, shipping services or other platforms operated by third parties.

Paasho Maa does not control the independent privacy practices of third-party websites or services.

We recommend reviewing the privacy notices and terms of relevant third-party services before providing information directly to those services.

If a personal data security incident occurs, Paasho Maa will take reasonable steps to investigate, contain and address the incident.

Where notification is required under applicable law, Paasho Maa will take appropriate steps to notify affected persons and/or relevant authorities.

Paasho Maa may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Our business practices
• Technology or security practices
• Applicable legal or regulatory requirements

When this Privacy Policy is updated, the revised Last Updated date will be displayed at the top of this page.

We encourage users to review this policy periodically.

If you have questions, requests, concerns or complaints regarding this Privacy Policy or how Paasho Maa handles your personal information, please contact us.

We will make reasonable efforts to address privacy-related questions, requests and grievances in accordance with applicable requirements.